Refund policy

Returns & Refunds Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, order number, or other proof of purchase.

To start a return, you can contact us at Capebretonlifestore@gmail.com. Please note that picture proof of returns may be required and should be sent to Capebretonlifestore@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us through the mail without first requesting a return will not be accepted.

You can always contact us with any return questions at Capebretonlifestore@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We always want our customers to have the best experience possible.

Packages Not Received

If your order is marked as delivered by the shipping carrier but you have not received your package, you must contact us within 14 days of the carrier's stated delivery date.

Please contact us at Capebretonlifestore@gmail.com and provide your order number and any relevant information regarding the missing package.

We will work with you to investigate the delivery and determine the appropriate next steps. Once 14 days have passed from the carrier's stated delivery date, we may be unable to investigate or assist with claims relating to the missing package.

Customers are encouraged to check with household members, neighbours, and the delivery location and to contact the shipping carrier before submitting a missing-package claim.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item you wish to receive.

We will try to make this process as fast as possible to ensure customer satisfaction.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, order number, or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at Capebretonlifestore@gmail.com.